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Data Protection Policy


We take our customer’s personal data seriously and we will only collect, record, hold, store, disclose, transfer and use your personal information as outlined below.

We are committed to complying with the Personal Data Protection Act. We shall therefore only use your name and other information, which relates to you in the manner set out in this Policy.

We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.  We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Platform (as defined in the Terms of Use) and browse without having to provide personal details.  If you have any comments, suggestions or complaints, please contact us.


1. Collection of Personal Information

1.1.  When you create an account with us, or otherwise provide us with your personal information through the Platform, the personal information we collect may include your:

  • Name

  • Delivery Address

  • Email Address

  • Contact Number

  • Mobile Number

  • Date of Birth

  • Gender

1.2. You must only submit to us, or the Platform, such information which is accurate and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

1.3  We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

1.4  If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

2. Use and Disclosure of Personal Information

2.1  The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Platform;

  • To process orders you submit through the Platform, whether the products are sold. Payments that you make through the Platform for products, may be processed by our agent;

  • To deliver the products you have purchased through the Platform. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier);

  • To update you on the delivery of the products and for customer support purposes;

  • To compare information, and verify with third parties in order to ensure that the information is accurate;

  • In exceptional circumstances we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

2.2  We may share your personal information with third parties and our affiliates for the abovementioned purposes, specifically, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by Icon Wines Pte Ltd.

2.3  In sharing your personal information with them, we endeavour to ensure that such third parties and our affiliates keep your personal information secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal information only for as long as they need your personal information to achieve the abovementioned purposes.

2.4  In disclosing or transferring your personal information to third parties and our affiliates located overseas, Icon Wines Pte Ltd take steps to ensure that the receiving jurisdiction has in place a standard of protection accorded to personal information that is comparable to the protection under or up to the standard of the PDPA.

2.5  We do not engage into the business of selling customers’ personal information to third parties.

3. Withdrawal of Consent

3.1.  You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below.

3.2.  Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

4. Updating Your Personal Information

4.1.  You can update your personal information anytime by accessing your account on the Icon Wines Pte Ltd Platform. If you do not have an account with us, you can do so by contacting us at our e-mail address above.

4.2.  We take steps to share the updates to your personal information with third parties and our affiliates with whom we have shared your personal information if your personal information is still necessary for the above stated purposes

5. Accessing Your Personal Information

5.1.  If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by us within the past year, please contact us at our e-mail address below. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

5.2. If you have an account with us, you may access details of your order by logging into your account on the Platform. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed.

5.3.  You undertake to treat your username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your registered account username, password or order details, except as stated in the Terms of Use.

6. Security of Your Personal Information

6.1.  We undertake and ensure that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information

  • Maintaining technology products to prevent unauthorised computer access

  • Securely destroying your personal information when it is no longer needed for any legal or business purpose

         6.2.  If you believe that your privacy has been breached by Icon Wines Pte Ltd, please contact us at our e-mail address below.

7. Collection of Computer Data

7.1.  We or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalised experience when you use the Services and/or access the Platform.

7.2. When you visit our website or Platform, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address

  • Browser type

  • Webpage you were visiting before you came to our Platform

  • The pages within the Platform which you visit

  • The time spent on those pages, items and information searched for on the Platform, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

7.3.  Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services and Platform more convenient and useful to you.

7.4.  You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.

7.5.  Web beacons are small graphic images that may be included on our Service and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

8. No Spam, Spyware, or Virus

8.1. Spam, spyware or virus software is not allowed on Platform. Please set and maintain your communication preferences so that we send communications to you as you prefer.

8.2.  You are not licensed or otherwise allowed to add other users (even a user who has purchased an item from you) to your mailing list (email or physical mail) without their prior express consent.

8.3.  You should not send any messages which contain spam, spyware or virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

9. Changes to the Privacy Policy

9.1.  We will regularly review the sufficiency of this Policy. We reserve the right to modify and change the Policy at any time.

9.2.  Any changes to this policy will be published on the Platform.


10. Acknowledgement

You acknowledge and agree that we have the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if we have reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and waive your rights to take any action against us for the disclosure of your personal information in these circumstances.


11. Contacting Us

If you wish to withdraw or modify your consent to our use of your personal information, request access and/or correction of your personal information, have any queries, comments or concerns, or require any help on technical or cookie-related matters, please feel free to contact us.

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